My Deliveries
When will I receive the box?
For your first box:
- Sign up between the 1st and the 10th of the month and you should receive the box between the 15th and 25th of that month. -
Sign up between the 11th and the 22nd of the month and you should receive the box between the 25th and 31st of that month.
- Sign up between the 23th and the last day of the month and you should receive the box by the 11th of the following month.
After your first box, you should always get your box in the first round of deliveries between the 15th and 25th of the month.
Please note these are indicative dates – If we reached a stockout situation, your box will then automatically arrive with the first round of deliveries of the following month.
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- Sign up between the 1st and the 10th of the month and you should receive the box between the 15th and 25th of that month. -
Sign up between the 11th and the 22nd of the month and you should receive the box between the 25th and 31st of that month.
- Sign up between the 23th and the last day of the month and you should receive the box by the 11th of the following month.
After your first box, you should always get your box in the first round of deliveries between the 15th and 25th of the month.
Please note these are indicative dates – If we reached a stockout situation, your box will then automatically arrive with the first round of deliveries of the following month.
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How do I follow my delivery?
You will receive a tracking link a few days before the arrival of your box via text message and / or email. You can also track your delivery in your online account. Simply log into your Degusta Box account and click on "My Deliveries" to follow up on updates from your box.
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Can I change the delivery address?
You can change your delivery adress in your profile. Just click on "Personal Details" - you will need to first enter your post code and then select the correct address from the drop-down list. If your box is already on its way you will also need to let us know that you have changed your address (as the box will still be labelled with your old address), or change the address directly via the tracking email sent to you by our courier. Please note that changing the address with our courier will affect that box only, and you will need to update your address in your Degusta Box profile for the following month.
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What do I need to do when my box hasn´t arrived?
First, it's advisable to check the latest update on your tracking link. We send the tracking link via text message and/or email, but you can also find it in your online account under "My Deliveries".
If you need any further support, then It's best to reach out to our Customer Service team as they can help to provide a resolution to this matter.
You can reach out to our customer service team via phone on Monday until Thursday between 9h and 12h and between 13h and 16h. On Fridays you can call us between 8:30h and 14h. We´re also available via Facebook Messenger. You can also fill in our contact form by clicking here. One of our agents will get back to you as soon as possible.
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If you need any further support, then It's best to reach out to our Customer Service team as they can help to provide a resolution to this matter.
You can reach out to our customer service team via phone on Monday until Thursday between 9h and 12h and between 13h and 16h. On Fridays you can call us between 8:30h and 14h. We´re also available via Facebook Messenger. You can also fill in our contact form by clicking here. One of our agents will get back to you as soon as possible.
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What do I need to do when the box does not arrive in good condition?
We´re sorry if this has happened. It's best to reach out to our Customer Service team as they can help to provide a resolution to this matter.
You can reach out to our customer service team via phone on Monday until Thursday between 9h and 12h and between 13h and 16h. On Fridays you can call us between 8:30h and 14h. We´re also available via Facebook Messenger. You can also fill in our contact form by clicking here. One of our agents will get back to you as soon as possible.
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You can reach out to our customer service team via phone on Monday until Thursday between 9h and 12h and between 13h and 16h. On Fridays you can call us between 8:30h and 14h. We´re also available via Facebook Messenger. You can also fill in our contact form by clicking here. One of our agents will get back to you as soon as possible.
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